Last Updated: January 2026
1. Introduction
MK Veasey Electrical Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are registered in England and Wales under company number 09880798. Our registered address is in Croydon, Surrey, CR0 7RN.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, postal address)
- Property address where work is to be carried out
- Details of your enquiry or the services you require
- Payment information (processed securely through third-party providers)
- Communication records between you and our team
2.2 Technical Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or source
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver the electrical services you have requested
- Process payments and maintain financial records
- Send appointment confirmations and service updates
- Comply with legal and regulatory requirements
- Improve our website and services
- Send marketing communications (only with your consent)
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: To fulfil our contractual obligations when providing services
- Legitimate Interests: To operate our business effectively and improve our services
- Legal Obligation: To comply with laws and regulations
- Consent: For marketing communications and cookies
5. Data Sharing
We may share your information with:
- Our employees and contractors who need access to provide services
- Third-party service providers (e.g., payment processors, email services)
- Professional advisers (accountants, lawyers) as necessary
- Regulatory bodies (e.g., NICEIC, Building Control) as required
- Law enforcement agencies if required by law
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain records of work completed
- Comply with legal requirements (typically 6 years for financial records)
- Maintain electrical certificates and compliance documentation
- Handle any potential disputes or claims
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing at any time
To exercise these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure SSL encryption on our website
- Secure storage of physical and electronic records
- Limited access to personal data on a need-to-know basis
- Regular security reviews and updates
10. Third-Party Links
Our website may contain links to third-party websites (e.g., Checkatrade, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
13. Complaints
If you are not satisfied with our response to any privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113